18/10/11

I.T. customer support.

Questions you would ask -open questions and probing questions.

Roleplay.

Facts about Steve Jobs.

11/10/11

Skills that an IT Support Technician would need (contd.)

 Looked again at technical skills.

Still don't feel well.

Lesson 4/10/11

Technical Skills an IT Technician may require.

As well as the 'soft' skills needed there are many technical skills, such as Knowledge and Experience.

Had to leave earlier then usual as I was still feeling unwell from last week.

ILL !

Unfortunately ill this Tuesday. So no learning for me.